VokPanda

Refund Policy

Last Updated: May 2026

                Our Fair Marketplace Promise: VokPanda balances the rights of students and tutors. We offer a 100% refund within the first 24 hours of booking, and pro-rated refunds thereafter to ensure tutors are fairly compensated for their time.
            

3. Marketplace Pricing Structure

VokPanda operates on a transparent pricing model. The "Listed Price" you see on a tutor's profile is the base amount. VokPanda applies a standardized 1.036 ratio for the final payment:

Base Amount (Listed Price): Includes the tutor's share (80%) and the platform commission (20%).
GST (18% on Platform Fee): A 3.6% effective tax (18% of the 20% commission) is added to the base amount.
Total Paid by Student: Listed Price + GST on Commission.

4. Phase 1: 1-Day Full Refund (Cooling-off Period)

If you change your mind within 24 hours of the payment (booking date), you are eligible for a 100% Full Refund. All fees, including platform commission and GST, are returned to you.

5. Phase 2: 7-Day Pro-rated Refund

If you cancel within the first 7 days of the course start date, your refund will be processed with the following deductions:

Platform Commission: The platform service fee (20% of the listed price) is deducted.
GST: GST on the platform fee is deducted.
Tutor Compensation: A pro-rated amount for the days already taught (Daily Rate × Days Elapsed) is deducted from the tutor's 80% share.

6. Phase 3: Weekly Pro-rated Refund

If you cancel after the first 7 days of the course start date, your refund is calculated based on weekly milestones:

Platform Commission & GST: These are deducted in full.
Tutor Compensation: A pro-rated amount for the weeks already elapsed (Weekly Rate × Current Week) is deducted.
You will receive a refund for all future, unreleased weeks of the tutor's share.

7. Tutor Cancellations & No-Shows

If a tutor cancels a booked lesson, or fails to show up for a scheduled session, you will automatically receive a full refund or a free reschedule, at your preference.

8. How to Request a Refund

To request a refund within the valid window, please navigate to your Bookings in the VokPanda app, select the specific lesson or course, and tap Request Refund. You will be asked to provide a brief reason for the request.

9. Fraud & Abuse Prevention

VokPanda actively monitors refund velocity to protect our tutors. If our system detects an excessive pattern of bookings followed by refund requests (e.g., "buy-and-refund" abuse), we reserve the right to flag your account, reject future refund requests, or suspend your access to the platform.